Subject: Glenn Brooks - The GBC Pension Scheme
From: Emma Dane <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 17 Jul 2017 15:27:19 +0100

Good afternoon Jamie

I hope you are well.

I have spoken to the Servicing team today regarding the Loan account and the attached letter however as I am not a named signatory on the account, I am unable to get the assistance I need.  She said to speak to my relationship manager, however, I have only ever dealt with you on this one, so would you be my relationship manager?

The member is looking to keep the repayments the same and not have them decrease. How would we go about getting this done of the team won’t speak to me.

The other issue we have is that Cranfords has recently been ought out and is now under new ownership.  I am staying on and I am due to be made a signatory (avoiding all of the above) but how do I go about updating your records.  I am assuming you will need a letter from us with a new signatory list, but what other evidence will be required in order to update that?

Sorry to bombard you with this so late on a Monday afternoon.

I look forward to hearing from you.

Kind regards

Emma

Emma Dane
Senior Pensions Administrator

T: 0844 410 0037
F: 0844 410 0038

48 Chorley New Road, Bolton, BL1 4AP

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