Subject: RE: VMB Disconnection KCI 2 Service Deactivated - Ref: 659840 (KMM47575378V7684L0KM)
From: "Reid, Nataleigh" <[email-masked]>
To: Dave Curran <[email-masked]>
Date: Tue, 26 Nov 2019 10:20:22 +0000

Hello David,

The below is the information we need for a Bacs refund.

To raise the Bacs refund we require a letter headed document attached to an email, with the following details on:

*       Account number  2299318-01
*       Account name PRIORYGATE LTD
*       Bank account number 04919088
*       Bank sort code 238396
*       Bank branch address including postcode

Kind Regards

Nataleigh Reid| Business Customer Care| Virgin Media

Virgin Media | 1 Chippingham Street, Sheffield, S9 3SE

mailto: [email-masked]<mailto:[email-masked]>
Visit www.virginmediabusiness.co.uk<http://www.virginmediabusiness.co.uk/>

From: Dave Curran [mailto:[email-masked]]
Sent: 26 November 2019 10:10
To: Reid, Nataleigh
Subject: FW: VMB Disconnection KCI 2 Service Deactivated - Ref: 659840 (KMM47575378V7684L0KM)

fyi

From: Virgin Media Business Disconnections [mailto:[email-masked]]
Sent: 25 September 2019 11:38
To: Dave Curran; Annette
Subject: VMB Disconnection KCI 2 Service Deactivated - Ref: 659840 (KMM47575378V7684L0KM)

Hello,

As per your request, we’d like to confirm your service is now disconnected.

Disconnection summary

Request Reference: 659840

Account number:  229931801

Service detail: 350MB Broadband

Address: LU6 1TA
Disconnection date: 18/09/2019
Billed to date: 17/11/2019

Notice Period : 90 days

Billing . . .

We have already notified our billing teams of this disconnection and your bill is currently being amended to reflect this and will be sent to you as soon as possible.  *If applicable, it will also include any Early Termination Charges mentioned in KCI1, Credits or outstanding balances left on the account.

Please note: All disconnection billing calculations are calculated as per the terms and conditions of your contract by our billing teams against the dates stipulated above, at the point of accepting your request.  These may not reflect agreements made outside of this.  Depending on your billing cycle, your final statement may not arrive until 1 month after your billed to date, stipulated above.  Any credits and/or charges may be on a separate invoice.

For help understanding your bill, please visit www.virginmediabusiness.co.uk/billing<http://www.virginmediabusiness.co.uk/billing>.

If you have any further questions about your bill, please contact our Customer Care team, either via our online chat at  www.virginmediabusiness.co.uk/customerservices<http://www.virginmediabusiness.co.uk/customerservices> or by phone on

0800 052 0800.

Kit Recovery . . .

Now that your service has been deactivated we may need to recover some of the equipment on site.  If so, a member of our team will be in contact within the next 4 weeks to notify you of the next steps for this. If you do not hear off us within this time, please dispose of this equipment in an ethically friendly manner.

How did we do? . . .

We’d like to thank you for your business and if you do get a spare moment, we’d love to hear your feedback about how the disconnection experience was for you.  You’ll receive a short survey from us in the near future and we’d be really grateful if you could take a moment to complete.  Your feedback is really important to us, so thanks in advance.

Kind regards,

Bynkie Shane F. Goyena | Business Disconnections | Virgin Media Business

Visit www.virginmediabusiness.co.uk<http://sharepoint/News/IC/Pages/www.virginmediabusiness.co.uk> for more information

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This email and any attachments are or may be confidential and legally privileged
and are sent solely for the attention of the addressee(s).

Virgin Media will never ask for account or financial information via email. If you are in receipt of a suspicious email, please report to www.virginmedia.com/netreport

If you have received this email in error, please delete it from your system: its use, disclosure or copying is unauthorised. Statements and opinions expressed in this email may not represent those of Virgin Media. Any representations or commitments in this email are subject to contract.

Registered office: Media House, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP Registered in England and Wales with number 2591237